Your Privacy Matters: Marine Drive Rentals is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our vehicle rental marketplace.
1. Information We Collect
1.1 Personal Information
When you register or use our services, we collect:
- Account Information: Name, phone number, email address, password
- Identity Verification: National ID (NID) number and NID card image
- Profile Information: Address, profile completion status
- Booking Details: Rental dates, vehicle preferences, booking history
1.2 Vehicle Owner Information
If you list vehicles on our platform, we collect:
- Business or personal identification details
- Vehicle information (registration, photos, specifications)
- Bank account details for payments
- Contact information for customer communication
1.3 Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages viewed, search queries, booking patterns
- Cookies: Session cookies for login and preferences
- Location Data: General location (Cox's Bazar area) for service availability
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Service Provision
- Create and manage your account
- Process vehicle bookings and rentals
- Verify your identity for security purposes
- Facilitate communication between customers and vehicle owners
- Send booking confirmations and updates via SMS
2.2 Platform Operation
- Maintain and improve our marketplace platform
- Provide customer support and respond to inquiries
- Prevent fraud, abuse, and security breaches
- Enforce our Terms and Conditions
2.3 Communications
- Send OTP verification codes for authentication
- Send booking confirmations and reminders
- Notify you of changes to bookings or policies
- Provide customer service updates
2.4 Business Purposes
- Analyze platform usage and trends
- Improve our services and user experience
- Develop new features and offerings
- Comply with legal obligations
3. Information Sharing and Disclosure
3.1 With Vehicle Owners
When you make a booking, we share your contact information (name, phone, email) with the vehicle owner to facilitate the rental.
3.2 With Customers (for Owners)
If you list vehicles, customers will see your business name, contact information, and vehicle details.
3.3 Service Providers
We may share information with trusted third-party service providers who assist us:
- SMS gateway providers (for OTP and notifications)
- Payment processors (for future payment integration)
- Cloud hosting services
- Analytics and security services
3.4 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent illegal activities or policy violations
- Protect the safety of our users
Important: We will NEVER sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption: Passwords are encrypted using industry-standard hashing
- Secure Connections: HTTPS encryption for data transmission
- Access Controls: Limited employee access to personal data
- Regular Backups: Daily database backups for data recovery
- Session Security: Automatic logout after inactivity
- OTP Verification: Two-factor authentication for sensitive actions
Your Responsibility: Keep your password confidential and logout from shared devices.
5. Data Retention
We retain your information for different periods depending on the type:
- Account Information: Retained while your account is active + 3 years after deletion
- Booking History: Retained for 7 years for legal and accounting purposes
- NID Images: Deleted 90 days after account closure (unless required by law)
- Session Data: Automatically deleted after 30 days of inactivity
- Communication Logs: Retained for 1 year for customer support purposes
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Update
- View and update your profile information anytime
- Access your booking history
- Request a copy of your personal data
6.2 Account Deletion
- Request deletion of your account and personal information
- Note: Booking history may be retained for legal compliance
6.3 Communication Preferences
- Opt-out of promotional SMS messages (booking confirmations will still be sent)
- Choose your preferred contact method
6.4 Cookie Management
- Control cookies through your browser settings
- Note: Disabling cookies may limit platform functionality
7. Children's Privacy
Marine Drive Rentals is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are under 18, please do not use our services or provide any personal information.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email or SMS notification for major changes
Your continued use of our services after changes indicates acceptance of the updated policy.
10. International Data Transfers
Your information is stored and processed in Bangladesh. If you access our services from outside Bangladesh, your information may be transferred to and processed in Bangladesh where data protection laws may differ from your country.
